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The HeadHunter Group is an innovative Staffing and Recruiting Company with HQ in US, Dover, Delaware, operating in Canada, Albania, Kosovo, Montenegro, Macedonia, Bosnia & Herzegovina, Serbia, Cyprus, Greece, and Bulgaria. We offer the newest mentality in Staffing industry and our core business are Candidates and Clients.

On behalf of our client, a proptech company founded in the Swiss alpine pastures 10 years ago, we are looking for a Customer Success Manager (French+English) for their office in Prishtina, Kosovo.

Why working at our client?

From your very first day you will find a young, supportive, collaborative, respectful, innovative, entrepreneurial and highly connected environment that will help you to develop the essential core skills to be relevant to clients. Your personal development will come from a combination of practical experience and formal training, which will give you a foundation of tools and skills. But the most valuable learning happens through informal mentoring and guidance from your peers on a daily basis, where supporting each others success becomes natural. Our team will help you to grow and become a leader.

Roles & Responsibilities:

• Establish customer support best practice
• Provide technical and product support
• Improve the usage and the retention of our applications
• Implement automated on-boarding and fellow up with our customers
• Staying up-to-date with all recent Customer Success Manager best practice
• Manage and administrate the contracts of our customers
• Supervise employees
• Improve the upsalle and cross-sell process

Technical Skills

• Highly proficient with Customer Success practices
• Good understanding of SAAS business model and support
• Intercom / Zoho CRM / Mailing experience
• Experience within a Proptech company

Personal Requirements

• Strong communication and organizational skills.
• Ability to work in a team setting.
• Autonomous worker, able to work independently and intuitive to our needs.
• Fluent in English and French (German a plus).

Minimum Requirements

• 3 years of experience as Customer Success Manager in a SAAS company.
• French, English (fluent) and German (a plus)
• Good knowledge of web and mobile environment

Cultural Fit

• Flexibility and motivation.
• Strong team spirit, transparent communication and self-management.
• You like Swiss chocolate :)
• Quest for constant learning.

Benefits

• Full time type of contract
• Flexible working hours
• 1 day remote
• Working days from Monday to Friday
• Annual bonuses
• Primes
• Team events every 3 months