About This Opportunity

The Headhunter LTD in Albania, a daughter company of The Headhunter Karriera LLC USA, is recruiting on behalf of its client – a newly established Business Process Outsourcing (BPO) organization experiencing significant growth. Our client delivers end-to-end business solutions to a global portfolio of companies and is seeking an organized and detail-oriented specialist to join their Back Office team.

About the Position

This position is essential for the smooth operation of the company's internal processes, providing administrative and technical support to other departments, and ensuring the accurate management of data and documentation.

Key Responsibilities

Verify and accurately encode payment details using various secure online banking platforms, without engaging in direct fund handling
Review and verify the accuracy of customer payment records to ensure compliance with internal standards
Conduct regular quality checks on transaction channels and systems to confirm functionality and prevent processing issues
Audit daily transaction logs and assist the finance or operations team by identifying discrepancies, inconsistencies, or data mismatches
Monitor payment activity and investigate any anomalies in coordination with relevant departments
Ensure all entries align with approved payment schedules and company protocols
Process and document requests for amendments, cancellations, or corrections to submitted payment records
Maintain detailed, organized, and up-to-date records in the company database for tracking, audit, and compliance purposes
Prepare regular reports summarizing transaction reviews, identified issues, and resolution updates for management review
Coordinate with internal teams to improve payment data accuracy, streamline workflows, and reduce entry errors
Ensure strict confidentiality when handling sensitive financial information and uphold all company compliance requirements
Perform any other duties related to quality control, data validation, or operational support as assigned by the supervisor or management
Very good knowledge of the English language (B2 Level)
Very good knowledge of the MS Office package (especially Excel and Word)
Excellent organizational and time management skills
High attention to detail and accuracy in work
Ability to work independently and as part of a team

Requirements & Qualifications

Very good knowledge of the English language (B2 Level)
Very good knowledge of the MS Office package (especially Excel and Word)
Excellent organizational and time management skills
High attention to detail and accuracy in work
Ability to work independently and as part of a team

Working Conditions & Details

Working Hours

This role operates on a full-time, shift-based schedule of eight (8) hours per day, with three (3) rotating shifts (morning, afternoon, and night) that may be updated on a monthly basis. Rest days, weekly rest periods, public holiday entitlements, and applicable premium pay for work performed on public holidays are provided in full accordance with the Albanian Labour Code (Kodi i Punës). Complete details of the working schedule and rest entitlements will be set out in the employment contract.

KPI Bonus

Employees are eligible for a monthly bonus based on KPI results, evaluated across three performance pillars:

◦ Attendance & Reliability

◦ Work Quality

◦ Performance Evaluation (conducted by your supervisor or team leader)

How to Apply

This position is recruited exclusively by The Headhunter LTD Albania on behalf of our client. Submit your CV while applying online directly to the link. We thank all applicants; only those selected for an interview will be contacted.